Terms and conditions
Terms of use - Preamble
1. Purpose / Acceptance of the general conditions
The purpose of the www.freestyle-energy.com (and .fr) site is to sell manufactured food and non-food products.
2. Company identification
The site is managed by the company Freestyle Energy registered under SIREN 480938711.
3. Price
All our prices are in EURO by default excluding VAT, the system for providing professional taxes. For technical reasons, the acronym TTC may appear in the basket or at the time of ordering, but in no case does it apply the implementation of VAT. Unit prices are fixed and displayed on all product pages. Discounted prices can be controlled based on the amount or number of buyers at any given time on a specific item. The recipient is responsible for paying any customs duties and other related taxes in his country. The recipient undertakes to check with the authorities that the desired products are not subject to embargo.
4. Products
The products sold on www.freestyle-energy.com (or .fr) are detailed in our technical sheets. The product description is usually accompanied by a photo. We make every effort to ensure that the reproductions match the actual product, but it is possible that the following supplies, the nature of the object may change slightly.
www.freestyle-energy.com (.fr) offers payments by credit card, secured by the company PAYPAL. This e-commerce solution guarantees maximum payment security. It is also possible to pay by check, cash, money order or bank transfer (contact us).
Payment by credit card is provided by Paypal with security and SSL. As a bank within the European Union, PayPal offers more than ten years of experience in secure online payments. Paypal is used by thousands of sites in France and around the world, especially by large chains. Today, more than 8 million customers in France and 193 million people around the world trust PayPal, the world leader in online payments.
Use of Visa / Mastercard / Paypal
If you already have a Paypal account, you just need to be logged in to your orders and your bank account will be debited directly through PayPal.
If you do not have a Paypal account, you can either create one or pay directly with your credit card via the Paypal module (Visa, Mastercard ...).
Your financial information is secure and fully covered against fraud
Thanks to its payment system among the most reliable, your PayPal transactions without ever revealing your bank recipients, your e-mail address and your password will be enough.
Additionally, PayPal offers full protection against unauthorized use of your account by paying accordingly. Learn more
Other means of payment
5. Payments
6. Shipping
We deliver our orders in France and internationally via the national postal service (Colissimo), or by international postal service (Colissimo International)
The times indicated are valid for mainland France. International shipping times and costs are subject to change.
Customs charges and other taxes will not give rise to any refund or claim
If your order has not been received (loss challenge, etc.), do not hesitate to contact us. All necessary checks are carried out to your satisfaction. If the issue is not resolved, at your convenience, we can issue a refund or exchange as appropriate.
Shipping and returns
The transport of your package
Packages are generally dispatched within 72 hours of receipt of payment. The default shipping method is Colissimo without signature but with proof of shipment and tracking number.
Whatever the shipping choice, we will give you a link as soon as possible that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and shipping costs. They can contain a fixed part and a variable part depending on the price or the weight of your order. We advise you to group your items into one order. We cannot group two separate orders and you will pay the shipping costs for each. Your package will be shipped at your own risk, but special care is taken to protect fragile packages. Packages are generally oversized and protected.
Once you have your tracking number, you can track your package on this site:
http://www.colissimo.fr/portail_colissimo/suivre.do
Return
In the case of a return for a defective order, incomplete exchange or refund, the shipping costs are the responsibility of the customer. Under no circumstances will Freestyle Energy participate in the return costs.
Warning: the customer is asked to send the order by a shipping method that can justify the shipment and allows traceability (that is to say with a tracking number, with or without signature on delivery. Example: Colissimo, Chronopost DHL, TNT, UPS, and other carriers).
7. Right of withdrawal
As indicated in article L. 121-20 of the French Consumer Code, the customer has 14 days from the date of receipt of the goods, to notify the site www.freestyle-energy.com (or .fr) the exercise of his right of withdrawal and return to his order without having to justify or pay penalties, with the exception, where applicable, of return costs.
The customer can, for example, play this revocation period for the following reasons:
-Item that does not match the description
-item-no longer meets customer needs
However, in all cases, the right of withdrawal will only be accepted by Freestyle Energy if the order is returned in new condition with its original packaging, accessories and instructions if applicable. The non-return of a non-essential part of the package would not deprive the consumer of his right.
Items that can be copied, reproduced (cd, dvd, etc.) can only be returned if they have not been unpacked. Ditto for products such as headphones, earphones and similar products, for obvious reasons of hygiene.
The right of withdrawal does not apply to perishable or personalized goods.
In the event of delivery of a broken, defective or incomplete item, an exchange will be made.
When the customer makes use of his right of withdrawal, he will be refunded the original value of the item and the outgoing shipping costs, but the return costs are not the responsibility of the customer.
When the customer exercises his right of withdrawal, the Freestyle-Energy.com (or .fr) site has 14 days from the date of return of the product to reimburse the customer (through a voucher therefore) .
8. Jurisdiction / dispute
In the event of a dispute, do not hesitate to contact us to resolve any problem amicably before initiating any procedure.
9. Provisions of the law "Informatique et Libertés"
You can refuse to receive the future Freestyle Energy newsletter by emailing us by specifying. The data collected is only used to ensure the delivery of orders and is never sold or transferred to third parties (excluding subcontractor shipping platforms).
10. Acceptance of these terms and conditions
Any customer wishing to order on the site www.freestyle-energy.com (or .fr) must be aware of these general conditions before making the payment. Thus, it is considered that any customer who has placed an order on the site www.freestyle-energy.com (or .fr) is fully aware of these Conditions and accepts all the above conditions. All orders placed on this site will be subject to these general conditions of sale and to the special conditions governing the purchase of certain services.
We inform you that, insofar as you order products online, your agreement to the content of these general conditions of sale does not require a handwritten signature.
We take care to regularly adapt the text of the general conditions of sale.
In addition, we invite you to read the version in effect on the date of your order.
